ESSA Water Activities Centre
Registered Charity No: 1025713

Booking conditions

Please read these carefully as you will be required to tick to say you agree to them when booking. 

Please ensure you meet the criteria as outlined for your chosen activity or you risk not being able to partake in the activity of your choice.

  • For any of our activities please arrive 15 minutes before your session time
  • Unless stated all equipment is provided, please ensure you bring the list of personal items
  • It is recommended that you don't take any items of value on the water. To avoid risk of loss or damage please leave valuables at home

 

When agreeing to the terms and conditions at booking, you will be confirming that you are physically fit to take part in activities and agree to abide by our terms and conditions and code of conduct. You are also confirming that you are able to swim 50m. 

You are giving permission for any photographs/film taken when at ESSA to be used in both internal and external media (including the internet) to promote ESSA. Should you not wish for this, we will make every effort not to photograph you, however you must share the responsibility for this and identify yourself to the photographer.

Booking conditions for Individuals

To book a course for adults or for young people you need to book, register and pay via our online booking system. Offline payment (of a 25% non-returnable deposit) must be paid within 14 days to secure the booking.

The remainder of the balance is payable 28 days before the date of activity. If you book within 28 days of the activity date then the full cost of the activities booked must be paid when booking.

Cheques should be made payable to ESSA Water Activities Centre. BACS, invoice and online payment via credit/debit card is accepted.

Once registered, you will receive email communication from us with everything you need to know.

 

Cancellations 

Bookings cancelled 28 days or more before the event will receive a refund of the amount paid, less the deposit. This is held as an administration fee. Cancellations and amendments made less than 28 days before the event will not receive a refund and a separate booking will need to be made in order to book an alternative course. ESSA may make an exception in the case of a doctor’s certificate being presented. 

ESSA Water Activities Centre reserves the right to cancel a course should the numbers fail to reach a viable minimum. Decisions will be made 14 days prior to the commencement of the course. A transfer to an acceptable alternative or a full refund will be made. 

Individuals wishing to participate in casual sailing sessions 

Advance booking is not always required for this activity but participants must phone the number on the website to enquire whether there is an appropriate session available. 

Please remember that ALL ESSA Crew are experienced volunteers who are trained to appropriate levels. Please ensure they are treated with equal respect, regardless of age, gender or role, by all members of your group. 

Booking conditions for Groups

To book for groups you need to book, register and pay via our online booking system. Offline payment (of a 25% non-returnable deposit) must be paid within 14 days to secure the booking.

The remainder of the balance is payable 28 days before the date of activity. If you book within 28 days of the activity date then the full cost of the activities booked must be paid when booking.

Cheques should be made payable to ESSA Water Activities Centre. BACS, invoice and online payment via credit/debit card is accepted.

Once registered, you will receive email communication from us with everything you need to know.

No activities will go ahead unless payment has been received. 

You must complete the full registration including the attendees' details before the date of the activity. 

 

Cancellations and Alterations for Groups 

Bookings cancelled 28 days or more before the event will receive a full refund less an administration fee of £50 or 25% of total cost, whichever is the greater. If you cancel your booking within 28 days of the course you are liable for the full cost.
If you alter your booking by reducing the number of participants within 28 days of the course you are liable for the full cost. If you reduce the number of participants before this 28 day deadline you will be refunded for the alteration less a £20 administration fee for each time an alteration is made.
If you increase the number of participants we may not be in a position to accommodate this increase, but please enquire, and if we are you will be charged the appropriate rate for the extra participants. Do not bring more participants than you have booked for without first enquiring, as any extras may not be able to participate. 


All Groups please note: 

1. Any group wishing to use their own instructors must provide proof that certificates are valid and current before instructors are permitted to instruct at ESSA. 

2. All Safety Cover remains the responsibility of ESSA. Groups may assist if requested. 

3. ESSA rules must take priority if there is any conflict of interest, in order to maintain safety both on the shore and on the water. 

4. All Group Leaders remain responsible for the behaviour of their group at all times, and should provide enough adult assistance to ensure this. 

5. Groups are responsible for ensuring that all equipment and clothing is returned to the correct area and in an appropriate condition at the end of each session. ESSA Crew will be available to advise and assist. 

6. All rubbish will be removed by groups/participants at the end of each booking. Please arrange to have a responsible adult available at the end of the session in order to complete an inspection with an ESSA Volunteer. 

Please remember that ALL ESSA Crew are experienced volunteers who are trained to appropriate levels. Please ensure they are treated with equal respect, regardless of age, gender or role, by all members of your group.