What will be different for you?
Please wait at the gate where a crew member will take your temperature with a non-contact thermometer.
If your temperature is over 38C we cannot allow you onsite.
Wash your hands at the designated sinks.
Choose a bench and relax while others turn up.
We will then run through the organisation of the day. Depending on the mix of people on site this may include assigning toilets etc and the associated one way systems. You will also find out who your instructor for the day is and any activity specific information.
After that it's back to having fun on the water!
At lunch time our tuck shop is still open but it is operating a takeaway delivery service to the picnic tables only.
Bubble vs Splash and Dash
During this period we will be operating in one of two ways: bubbled or 'splash and dash'.
Bubbled days are for those who are all within one support bubble. Make sure you check the government requirements on who can and can't be in your bubble. With our current facilities we can accommodate two bubbles on site at once.
Splash and dash days are for mixed groups. The government sets the number of people who can meet outside from different households. The number in this group includes an instructor. On these days you'll need to turn up in your kit ready to go and travel home in it too. Alternatively you can change in the car. That bit is up to you. But we aren't as yet able to open the changing rooms on these days. Surfing changing robes are an excellent choice here.
Certain activities are not possible on splash and dash days as it would not be possible to maintain 2m social distancing.
Available activities are:
What's changed overall?
While the centre has been shut we have been making some subtle but important changes. We've been buying stuff, building things and improving our procedures.
- We've introduced washing capabilities across all of our slipways enabling us to wash our craft down between users.
- Along with everyone else we've invested heavily in cleaning supplies and methods to ensure we disinfect as much of the centre as regularly as possible. This is in addition to the regular cleaning carried out by the team and the fortnightly deep cleans by a professional cleaner.
- We've built a set of socially distanced outdoor sinks enabling people to easily keep up with their hand hygiene with no need to enter the toilets.
- We've created a more thorough and robust triple wash and rinse for our loaned out kit that is then set aside before going back into circulation.
- Our paddling equipment now has a dedicated wash station.
- We have non-contact thermometers to check people's temperature before they come on site.
- Our instructors and volunteers are updated regularly on the current best practice from the governing bodies and government.
- Social distancing has been introduced to all of our activities.
- Grouped activities are currently limited to a total of 6. This will include the instructor when being taught.
- We have a limit of 20 customers on site at any one time until the 12th April. After this we will review the government advice looking to increase numbers.
- We've introduced two new methods of operation - bubble and splash n dash. This is in order to prevent people being exposed to high risk situations.
- Masks and gloves are available on site and are found in the first aid kits.
- All our outdoor furniture has been separated to easily meet social distancing rules.
- There are signs up to help direct people around the site.
- The site has had areas sectioned off and walkways re-adjusted to keep people socially distanced.
- Importantly none of our procedural changes go against the best practice given out by the sporting governing bodies ensuring we are continuing to provide a safe environment for our patrons.